FAQ

Products comply with EN IEC 61326 - 1 (EMC), EN 61000 series (EMC), GB/T 3836 series (explosion - proof), and O/GHS 04 - 2025 (safety). For example, explosion - proof models follow GB/T 3836.1 - 2021, 3836.2 - 2021, 3836.31 - 2021, while EMC - related ones meet EN IEC 61326 - 1:2021.

Yes. Explosion - proof models (e.g., SHA11, SHD10, SH - FZ01 series) have Ex - db, Ex - tb, etc. markings, passing GB/T 3836 and ECM/CCRI/ZJEx certifications. They are designed for explosive atmospheres (e.g., chemical, mining), with IP66 protection, temperature - rated enclosures, and compliant with IIC T6, IIIB T80°C Db, etc.

The lead time varies depending on the product model, customization requirements, and order quantity. Standard products typically ship within 1-2 weeks. For customized or large-quantity orders, the sales team will provide a specific schedule.

Yes. The company offers non-standard customization services. Buyers can provide specific requirements (dimensions, materials, output signals, process connections, etc.), and the engineering team will review feasibility and provide a quote.

Sample orders are available for most products. Typically, the buyer pays for the sample and shipping cost. For qualified large-quantity inquiries, sample costs may be negotiable or credited against future orders.

All products undergo final factory testing. For large orders or specific requirements, third-party inspection (e.g., SGS) or pre-shipment inspection by the buyer can be arranged at the buyer's cost.